Tom Courtney delivered Appraisal Skills training last year to the whole of my team, including the managers. This was a challenging course that included a number of “difficult” personalities but Tom delivered the sessions with a high degree of professionalism and enthusiasm and he managed to communicate the key messages in a fun, participative and engaging way. The feedback from the delegates has been excellent and they were highly motivated at the end of the sessions to put their new skills into practice.
Tom took the time to meet with us beforehand to gain a full understanding of the team and culture in order to ensure the training addressed all of our specific needs, and this came across in the proposal he submitted and in the delivery of the training. We thoroughly enjoyed working with Tom and are currently in discussions with him about arranging a Leadership Programme for all of our senior management team. I therefore would have no hesitation in recommending him as an experienced, personable and effective Management Skills trainer.
Visit the Courtney Associates website for more information on Appraisal Skills training